Search for "Agent" in the menu navigator below to find the different ways to reach a customer service representative
Issues supported by this number:
Information you'll likely be asked for:
Customer Support Menus Navigator
Main Menu
Use the menu navigator to find out how to get support for your issue from PG&E.
- Use the search bar to search for menus that mention your issue (such as refund or password reset)
- Clicking on a menu's title filters to menus before/after that menu
- Clicking on an option filters to menus after that option
Main Menu
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1 - Report or get information about an outage
Report down power lines, damaged electrical equipment, or a gas leak/smell gas
Third party managing a PG&E customer's account
All other transactions (starting/stopping service, billing inquiries)
Main Menu
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1 - Billing and Payment Matters
Start, Stop, Move Service or Construction Related Matters
Service Appointments
All Other Matters
Billing and Payment Menu
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1 - Billing details
2 - Check on payment arrangements
3 - Information on assistance programs
4 - Repeat these options
9 - Return to the main menu
* - Unknown option (press star)
Pay by Phone Service Options
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* - Return to Main menu
Return to Main menu
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Check on payment arrangements
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You may be asked to provide personal information on this call. Visit pge.com slash privacy for more information first. Let's get your account information. If you are calling about an account to associated with 267550709.
No further options
Account Information Options
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1 - Account associated with [REDACTED_ACCOUNT_NUMBER]
2 - Look up a different account
Account associated with [REDACTED_ACCOUNT_NUMBER]
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Please enter just the street number or building number for your account.
No further options
Account Identification Options
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PG&E account Number
phone number associated with the account
meter number
PG&E account Number
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No further options
phone number associated with the account
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No further options
meter number
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No further options
Repeat these options
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Return to the main menu
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Unknown option (press star)
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Start, Stop, Move Service or Construction Related Matters
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No further options
Service Appointments
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No further options
All Other Matters
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No further options
Report down power lines, damaged electrical equipment, or a gas leak/smell gas
(hide full text)
No further options
Third party managing a PG&E customer's account
