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PG&E Main Welcome Menu
(full text)
Thank you for calling Pacific Gas and Electric Company. Para servicio en español, marque nueve. Please listen carefully, as our menu options have changed. To report or get information about an outage, press one. To report downed power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press two. If you are a third party managing a PG&E customer's account, press three. For online inquiries, such as login problems, password resets, or username-related inquiries, press four. For all other transactions, such as starting and stopping service, or billing inquiries, press five, or remain on the line. To hear these options again, press star.
Servicio en español
Report or get information about an outage
Report downed power lines, gas leak, or smell gas
Third party managing a PG&E account
Online inquiries
All other transactions or remain on the line
Hear these options again
Servicio en español
(full text)
Para servicio en español, marque nueve
No further options
Outage Inquiry
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call may be recorded for quality assurance. If you do not wish to be recorded, please let the agent know. You may be asked to provide personal information. For more information, visit pge.com/privacy. (phone rings) Hi. Thanks for calling PG&E's dedicated outage line. I'm Peggy, PG&E's virtual assistant. Are you calling about an outage?
No further options
PG&E Emergency Support Human Agent
(full text)
may be asked to provide personal information on this call. Visit pge.com/privacy for more information. Your call may be monitored for quality assurance. If you do not wish to be recorded, please advise your service representative. Your call is being queued at the highest priority. (music) (phone rings) My name is Michelle. Please state your emergency. Hello? Hello, customer? Hello, customer?
No further options
PG&E Business Account Information
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new pge.com business account with added security is almost here. Please visit pge.com to register your account and invite employees or third parties to help manage your account. Are you a third party who helps a PG&E customer manage their account? You won't have access until this account's authorized user has given you access to the new account. Learn more at www.pge.com/newaccount. If you still need to speak to a representative, press one. Otherwise, please hang up.
Speak to a representative
Hang up
Repeated this menu
PG&E Main Inquiry Menu
(full text)
For online password resets, press one. For other web or mobile questions, press two. If you received a call from us to verify your pge.com username, press three. To take advantage of our self-service options, for billing inquiries, starting service, or for all other inquiries, press star. For online password resets, press one. For other web or mobile questions, press two. If you received a call from us to verify your pge.com username, press three. To take advantage of our self-service options, for billing inquiries, starting service, or for all other inquiries, press star.
Online password resets
Other web or mobile questions
Verify pge.com username
Self-service, billing, starting service, or other inquiries
Repeated this menu
PG&E Transactional Main Menu
(full text)
Main menu. For billing and payment matters, press one. To start, stop, or move service, or for construction-related matters, press two. For service appointments, press three. For all other matters, press four.
Billing and payment matters
Start, stop, move service or construction
Service appointments
All other matters
Repeated this menu
yes or no regarding an outage
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N/A
No further options
Outage Type Selection
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I can't hear you. Are you calling about a gas or electrical outage?
No further options
Speak to a representative
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If you still need to speak to a representative, press one
No further options
Hang up
(full text)
Otherwise, please hang up
Account Identification
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We're getting you to the right person. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press 1. Or to look up a different account, press 2.
Account associated with REDACTED
Look up a different account
Stay on the line menu
Account Identification
(full text)
We're getting you to the right person. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press 1. Or to look up a different account, press 2.
Account associated with REDACTED
Look up a different account
Stay on the line menu
Account Identification
(full text)
You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press one. Or to look up a different account, press two.
Account associated with calling number
Look up a different account
Stay on the line menu
Self-service, billing, starting service, or other inquiries
(full text)
To take advantage of our self-service options, for billing inquiries, starting service, or for all other inquiries, press star
Outage Inquiry
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You may be asked to provide personal information. For more information, visit pge.com/privacy. (phone rings) Hi, thanks for calling PG&E's dedicated outage line. I'm Peggy, PG&E's virtual assistant. Are you calling about an outage? Hello? I can't hear you. Are you calling about a gas or electrical outage?
Calling about an outage
Gas or electrical outage
Stay on the line menu
Service and Construction Menu
(full text)
Service and construction menu. If you're starting service at a new address, press one. Stopping service, press two. If you are moving from one address to another, press three. Construction, press four. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Starting service at a new address
Stopping service
Moving from one address to another
Construction
Repeat these options
Return to the main menu
Speak with a representative
Repeated this menu
Appointments Menu
(full text)
Appointments menu. If you would like to make an appointment for a gas appliance or pilot relight, press one. Review an appointment, press two. Reschedule your appointment, press three. To cancel your appointment, press four. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Make an appointment for a gas appliance or pilot relight
Review an appointment
Reschedule your appointment
Cancel your appointment
Repeat these options
Return to the main menu
Speak with a representative
Stay on the line menu
Initial Intent Menu
(full text)
... To get started, please tell me briefly what you're calling about. For example, you could say, "Make an appointment," or, "I want billing information." So tell me, what are you calling about? If you're reporting a gas leak or downed power line, say, "Emergency," or press one. Otherwise, please tell me again what you're calling about.
Make an appointment
Billing information
Emergency (Gas leak or downed power line)
Stay on the line menu
gas or electrical outage
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N/A
No further options
Account Identification Method
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Please enter just the street number or building number for your account. To get started, we'll need to get your account information. Please enter just the street number or building number for your account.
No further options
Account Identification Method
(full text)
To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three. To get started, we'll need to get your account information. To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three.
PG&E account number
Phone number associated with the account
Meter number
Repeated this menu
Account Type Selection
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If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
Stay on the line menu
Account Type Selection
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Please enter just the street number or building number for your account. To get started, we'll need to get your account information. Please enter just the street number or building number for your account.
No further options
Account Identification Method
(full text)
To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three. To get started, we'll need to get your account information. To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three.
PG&E account number
Phone number associated with the account
Meter number
Repeated this menu
Account Type Selection
(full text)
If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
Stay on the line menu
Account Identification Method
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Please enter just the street number or building number for your account. To get started, we'll need to get your account information. Please enter just the street number or building number for your account.
No further options
Account Identification Method
(full text)
To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three. To get started, we'll need to get your account information. To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three.
PG&E account number
Phone number associated with the account
Meter number
Repeated this menu
Account Type Selection
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If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
Stay on the line menu
Calling about an outage
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Are you calling about an outage?
Gas or electrical outage
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Are you calling about a gas or electrical outage?
Call Termination
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If you need anything else, feel free to call back or visit our online help center at pge.com/help for more information. Have a safe day. Goodbye.
No further options
Account Status Verification
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If you have an existing account with PG&E, press one. If not, press two. If you have an existing account with PG&E, press one. If not, press two.
Existing account with PG&E
No existing account
Repeated this menu
Initial Outage Inquiry
(full text)
(phone rings) Hi, thanks for calling PG&E's dedicated outage line. I'm Peggy, PG&E's virtual assistant. Are you calling about an outage?
Calling about an outage
Stay on the line menu
Account Identification
(full text)
You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press one. Or to look up a different account, press two.
Account associated with calling number
Look up a different account
Stay on the line menu
Service and Utility Menu
(full text)
If you have questions about your solar application, press one. If you are getting your home fumigated and need to temporarily turn off gas service, press two. If your home was fumigated and you need to turn gas service back on, press three. For service appointments, press four. Questions about 811 Dig In services, press five. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero. If you have questions about your solar application, press one. If you are getting your home fumigated and need to temporarily turn off gas service, press two. If your home was fumigated and you need to turn gas service back on, press three. For service appointments, press four. Questions about 811 Dig In services, press five. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Solar Application Questions
Turn Off Gas for Fumigation
Turn Gas Back On After Fumigation
Service Appointments
811 Dig In Services
Repeat Options
Main Menu
Speak with a Representative
Speak with a representative
(full text)
To speak with a representative, press zero
No further options
Outage Inquiry
(full text)
(phone rings) Hi, thanks for calling PG&E's dedicated outage line. I'm Peggy, PG&E's virtual assistant. Are you calling about an outage? I can't hear you. Are you calling about a gas or electrical outage today?
Calling about an outage
Gas or electrical outage
Stay on the line menu
Review an appointment
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Review an appointment, press two
Reschedule your appointment
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Reschedule your appointment, press three
Cancel your appointment
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To cancel your appointment, press four
Speak with a representative
(full text)
To speak with a representative, press zero
No further options
Stay on the line menu
(full text)
We're getting you to the right person. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, pr-
No further options
Make an appointment
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you could say, "Make an appointment,"
Billing information
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or, "I want billing information."
Emergency (Gas leak or downed power line)
(full text)
If you're reporting a gas leak or downed power line, say, "Emergency," or press one.
Account Identification
(full text)
We're getting you to the right person. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press one. Or to look up a different account, press two.
Account associated with calling number
Look up a different account
street number
(full text)
N/A
No further options
building number
(full text)
N/A
No further options
Account Type Selection
(full text)
If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
PG&E account number
(full text)
To use the PG&E account number, press one
Phone number associated with the account
(full text)
To use the phone number associated with the account, press two
Meter number
(full text)
to use your meter number, press three
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Solar Status Selection
(full text)
If you currently have solar, press one. If you are trying to install solar at your premise, press two. Otherwise, press three.
Currently have solar
Trying to install solar
Other
street number
(full text)
N/A
No further options
building number
(full text)
N/A
No further options
Account Type Selection
(full text)
If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
PG&E account number
(full text)
To use the PG&E account number, press one
Phone number associated with the account
(full text)
To use the phone number associated with the account, press two
Meter number
(full text)
Or to use your meter number, press three
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Solar Status Selection
(full text)
If you currently have solar, press one. If you are trying to install solar at your premise, press two. Otherwise, press three.
Currently have solar
Trying to install solar
Other
street number
(full text)
N/A
No further options
building number
(full text)
N/A
No further options
Account Type Selection
(full text)
If you're calling for a residential account, press one. A business or agricultural account, press two.
Residential account
Business or agricultural account
PG&E account number
(full text)
To use the PG&E account number, press one
Phone number associated with the account
(full text)
To use the phone number associated with the account, press two
Meter number
(full text)
to use your meter number, press three
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Solar Status Selection
(full text)
If you currently have solar, press one. If you are trying to install solar at your premise, press two. Otherwise, press three.
Currently have solar
Trying to install solar
Other
Existing account with PG&E
(full text)
If you have an existing account with PG&E, press one
No existing account
(full text)
If not, press two
Calling about an outage
(full text)
Are you calling about an outage?
Outage Type Selection
(full text)
Hello? I can't hear you. Are you calling about an electrical or gas outage?
Electrical Outage
Gas Outage
Account associated with calling number
(full text)
If you are calling about an account associated with REDACTED, press one
Look up a different account
(full text)
Or to look up a different account, press two
Phone Number Confirmation
(full text)
You're calling from REDACTED. If this number is listed on the account you're calling about, press one. Or for a different account, press two.
Number listed on account
Different account
Solar Application Questions
(full text)
If you have questions about your solar application, press one
Turn Off Gas for Fumigation
(full text)
If you are getting your home fumigated and need to temporarily turn off gas service, press two
Turn Gas Back On After Fumigation
(full text)
If your home was fumigated and you need to turn gas service back on, press three
Service Appointments
(full text)
For service appointments, press four
811 Dig In Services
(full text)
Questions about 811 Dig In services, press five
Speak with a Representative
(full text)
To speak with a representative, press zero
No further options
Calling about an outage
(full text)
Are you calling about an outage?
Gas or electrical outage
(full text)
Are you calling about a gas or electrical outage today?
Call Termination
(full text)
If you need anything else, feel free to call back or visit our online help center at pge.com/help for more information. Have a safe day. Goodbye.
No further options
Account associated with calling number
(full text)
If you are calling about an account associated with REDACTED, press one.
Look up a different account
(full text)
Or to look up a different account, press two.
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Currently have solar
(full text)
If you currently have solar, press one
Trying to install solar
(full text)
If you are trying to install solar at your premise, press two
Other
(full text)
Otherwise, press three
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Currently have solar
(full text)
If you currently have solar, press one
Trying to install solar
(full text)
If you are trying to install solar at your premise, press two
Other
(full text)
Otherwise, press three
Residential account
(full text)
If you're calling for a residential account, press one
Business or agricultural account
(full text)
A business or agricultural account, press two
Currently have solar
(full text)
If you currently have solar, press one
Trying to install solar
(full text)
If you are trying to install solar at your premise, press two
Other
(full text)
Otherwise, press three
Electrical Outage
(full text)
electrical
Gas Outage
(full text)
gas outage
Number listed on account
(full text)
If this number is listed on the account you're calling about, press one
